- How can I get access to Science Online after the
free trial?
Complete access to Science Online is available to everyone on the Internet
during the free trial period. For additional information, please see the
Subscriber Services page.
- Why don't you have the current issue online?
Does it seem as if our home page and current issue never change? We publish new
issues on the same schedule as the print edition. If you know that a new issue
of the print journal has been published but don't see that issue appearing on
the site you may be experiencing a caching problem. Please read
"Is the journal getting stale?" for more information.
- Why are some author names misspelled?
In some cases, author names containing accents and other diacritics and
special characters are displayed incorrectly in the author index and
table of contents. In these cases, the accented letters usually are dropped.
Because these changes affect indexing of author names, you should avoid
searching author names containing special characters until this problem
is corrected.
- Why are the figures in articles so small? I can't read them.
The small pictures in the text of articles are called "thumbnails." They
are supposed to be small enough to load quickly and large enough to get
the general idea of what it is. (See the related question below.)
- Do I need any additional software to view expanded thumbnails?
Science Online supports a two-step expansion of thumbnail images.
Clicking on a thumbnail displays a larger version of a figure
as well as the complete text of
the figure's caption. You don't need any additional software to
view this medium-size image. See
Viewing Figures for more details.
- When I click on a medium-sized image to expand it, why do I get a
HUGE picture that covers my whole screen?
This reflects a problem in the setup of your image viewer. Please see
Help with High-Resolution Image Viewing.
- Why do you store large images rather than scaling them to the size
of a screen so we don't have to resize them when viewing them?
We considered reducing image sizes, but we found that we were unable to
maintain sufficient quality in smaller images.
- How can I export reference data to a citation manager?
See the instructions in
Science Online Features.
- Why don't articles print very well?
Internet browsers are fairly capable image viewers, but not very capable image printers.
However, we have available high-quality PDF versions of articles.
See Help with Printing for more details.
- Why are the figures listed out of order?
We display a figure directly after the paragraph in which it is first
mentioned. If an author chooses to label a figure "Figure 3" but refers
to it in the text before Figures 1 or 2, the figures will appear out
of order.
- Why do you use all those tiny images in the text?
The tiny images are the only way for us currently to represent symbols
that are not available in the standard HTML ISO-Latin-1 character set.
However, HTML standards are being developed which will allow us to
represent at least some of these symbols without the use of "inline
images". As reliable browsers which support those standards become
available, we'll use fewer inline images for symbols and special
characters.
- Why are these "torn piece of paper" or "question mark" icons showing
up all over the article?
This could have two causes: either you have Auto Load Images turned
off, or you have encountered an image which didn't get processed.
If you have enabled Auto Load Images and the image still doesn't
display, please send us Feedback
and we'll investigate the problem.
- Why can't I get searching to work?
If you are having trouble, please take a look at our
Help with Searching page.
